Refund policy

As a customer, you have a 14-day right of return. Please email help@zeltana.com to request your return form / return instructions. *Please note: Items on sale / used items cannot be returned.

Products should be returned to our address in China.

That is:

Company Name: Naishi warehouse
Address: 5F, Building 4, Phase 2, Niannianhongjia Cluster,Choujiang Street, Yiwu City, Zhejiang Province
City: Yiwu
Postcode: 322100
Country: China

As a customer, you are responsible for bearing the shipping costs yourself for each return. Please provide the package with a track & trace code to ensure your package arrives correctly.

QUESTIONS

For questions about your delivery or to request a return, please contact us here.

help@zeltana.com

DISCLAIMER

Our money-back-guarantee applies only when a product was damaged in transit or delivered incomplete.

Skin tight clothing, underwear, opened cosmetics/creams/oils cannot be returned due to hygienic reasons.

Further, customer results may vary. We do not guarantee that the customer gets the same results as described in our landing page, since this varies from person to person.

Only consume our products as intended on the packaging.

Customers can cancel their order free of charge before shipment. After shipment, orders cannot be cancelled. If the product is damaged upon receipt or does not meet expectations, a return and refund can be requested within 14 days of receipt. However, if the product was on sale at the time of purchase, refunds are not possible.

Customers are encouraged to carefully consider their purchases before placing an order.